mitra138 Platform Privacy Notice

This page describes what we collect when you use mitra138 and how we keep that data protected. Your privacy matters to us, and we are transparent about every piece of information we gather, store, and how we use it. Understanding our privacy practices helps you make informed decisions about your account.

We at mitra138 operate across multiple supported jurisdictions in Southeast Asia, serving members in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our services are legally available. Our platform offers football betting (Liga 1, Piala AFF, Champions League, Premier League), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and number predictions. To provide these services securely, we collect specific personal information during account creation, verification, deposits, and gameplay.

This privacy notice explains what data we collect, why we collect it, how we protect it, and what rights you have over your information. We comply with data protection principles in each jurisdiction where we operate. If you have questions after reading this notice, our support team is available via email or live chat.

What Data We Collect on mitra138

Account Registration and Identity Information

When you create a mitra138 account, we collect your full legal name, email address, phone number, date of birth, and residential address. We also collect a copy of your identity card (such as a national ID or passport) during the Know Your Customer (KYC) verification process. This information is mandatory because it helps us verify your identity, prevent fraud, comply with anti-money-laundering regulations, and process withdrawals safely. We do not proceed with account activation until you provide accurate details.

We verify your email and phone number by sending a confirmation code. You must complete this verification before you can claim bonuses or withdraw funds. If you provide false identity information, we reserve the right to suspend or close your account.

Payment and Transaction Data

We collect payment method details when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). This includes your payment account identifier, transaction amounts, and timestamps. We also collect data on every withdrawal request—the amount, method, date, and status. This information is used to process your transactions, detect fraud, and maintain a complete record of your account activity for your own reference and our compliance obligations.

We do not store full payment card details on our servers. Instead, our payment partners handle sensitive payment information using encrypted channels. We only store enough data to link transactions to your account and verify that deposits came from a verified source.

Gameplay and Account Activity Data

We collect data on every game you play on mitra138—your wagers, predictions, game outcomes, wins, losses, and balance changes. This data is stored on our servers so you can view your history, track your activity, and resolve any disputes. We also collect information about which promotions you claim, turnover completed toward bonus requirements, and your tier status. This gameplay data helps us personalize your experience, prevent abuse of promotional offers, and investigate disputes if you report an issue with a game result or transaction.

We use gameplay data in aggregate (anonymized and combined across many accounts) to improve our games, understand which betting markets are popular, and develop new features. We never use your individual gameplay data for marketing purposes without your consent.

Technical and Device Information

When you access mitra138, our servers automatically collect your IP address, browser type, operating system, and device identifiers. We also collect information about your interactions with our platform—pages visited, time spent, clicks, and errors encountered. This technical data helps us diagnose problems, improve security, and detect suspicious activity (such as multiple logins from different countries in a short period). We use this information to protect your account from unauthorized access and to prevent fraud.

Cookies and Tracking Technologies

We use cookies (small text files stored on your browser) to keep you logged in, remember your preferences, and track your session activity. We also use analytics tools to understand how users navigate mitra138. These cookies do not contain personal information like your name or payment details—they are identifiers that help us recognize your device and improve your experience. You can disable cookies in your browser settings, but some features of mitra138 may not work correctly without them.

How We Use and Protect Your Data

Our Data Usage Practices

We use the data we collect for the following purposes: to verify your identity and prevent fraud, to process your deposits and withdrawals, to maintain your account and deliver our services, to comply with legal and regulatory requirements, to resolve disputes and investigate complaints, to detect and prevent abuse of promotions, and to improve our platform and develop new features. We do not use your data for any purpose beyond what is necessary to operate mitra138.

We do not sell, rent, or trade your personal information to marketing companies or data brokers. We do not send you unsolicited marketing emails unless you have explicitly opted in. If you receive marketing communications from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or contacting our support team.

Data Security and Storage

We at mitra138 protect your data using encryption, firewalls, and access controls. Your personal information is stored on secure servers with regular security audits and backups. Only authorized employees with a legitimate business need can access your data. We use multi-factor authentication for sensitive operations and log all access to your account.

Our servers may be located outside your jurisdiction (for example, in regional data centers in Southeast Asia or partner locations). By using mitra138, you consent to your data being stored and processed in these locations. We ensure that all locations meet strict security and privacy standards, regardless of jurisdiction.

At mitra138, we believe transparency and security go hand in hand. Your data is protected with the same care we would apply to our own information.

Sharing Data with Third Parties

We share your data with third parties only when necessary to operate mitra138 or when required by law. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process transactions. Our fraud prevention vendors may receive limited data to detect suspicious activity. Our legal and compliance teams may share information with regulators, law enforcement, or courts if required by a subpoena or legal obligation.

We require all third parties to sign confidentiality agreements and to use your data only for the specific purpose we provide. We do not authorize them to use your data for their own marketing or business purposes. Your personal data is never sold to advertisers.

Your Rights and Data Access

We understand that your data belongs to you. You have the right to request a copy of the personal information we hold about you. You also have the right to correct inaccurate data, request deletion of your data (subject to legal retention requirements), and object to certain uses of your information. To exercise any of these rights, contact our support team with a clear request. We will respond within a reasonable timeframe (typically within 30 days) and may ask for verification of your identity before providing or modifying data.

If you close your mitra138 account, we retain your data for a minimum period to comply with legal obligations (such as anti-money-laundering regulations) and to resolve any outstanding disputes. After this retention period, we securely delete your personal information. You may also request data deletion sooner if there is no legal reason to retain it, though some data may need to be kept for accounting or regulatory purposes.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via your mitra138 account dashboard or email at least 30 days before the changes take effect. Your continued use of mitra138 after an update means you accept the new privacy notice. If you do not agree with any change, you may request account closure.

Contact and Complaints

If you have questions about this privacy notice or how we handle your data, contact our support team via email or live chat. If you believe we have violated your privacy rights or mishandled your data, you may also file a complaint with the data protection authority in your jurisdiction. We take all privacy concerns seriously and will investigate and respond to complaints promptly.

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